Support Center
Have a question about Virtual Virginia? Browse or search our Support Center articles, which include frequently asked questions about course registration, grades, account creation, and more.
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Please note the requirements below for student and parent/guardian email addresses in the Genius SIS. Student Email Addresses Parent/Guardian Email Addresses
Fee-Based Enrollments: 2-Day Deadline to Choose Payment Type
When enrolling students in VVA courses, the counselor, school coordinator, or division coordinator of record should regularly check the Payment Queue for the addition of any fee-based enrollments and choose a payment type for the enrollments (i.e., credit card or invoice). If a payment type has not been identified in the Payment Queue within two calendar days, enrollments on the Payment […]
How to assign a different mentor to a student
To assign a different mentor to a student in Genius SIS:
How to create a mentor account
To create a mentor account in the Genius SIS:
How to create a Parent/Guardian Auditor Account
A Parent Auditor Account enables parents/guardians, via the Genius SIS, to access teacher contact information, monitor student login activity, and view course grades. If a Parent Auditor was not created during student registration, please do the following to create one: For questions and additional information about registration and enrollment in Genius, contact the VVA registrar at [email protected]
How to create a student account
Before you can enroll a student, that student must have an account in Genius SIS. If the student has an account but is affiliated with another school, ask the VVA registrar ([email protected]) to change the student’s affiliation. You will not be able to create a duplicate account. Virginia public school students can only be enrolled with […]
How to create an account for the local school (affiliation)
In the Genius SIS, the “affiliation” refers to the local school from which a student is enrolled in VVA courses. All students (with the exception of homeschooled students) are connected to local schools. Before creating a new affiliation, please email [email protected] to verify that you will need to create a new affiliation or an affiliation already exists […]
How to create new staff accounts for a school (affiliation)
The school counselor or school/division coordinator manages VVA staff accounts for a school. Before requesting or creating a new account, please review the staff accounts for your affiliation (school) by following the instructions below: If an individual’s account already exists, provide them with their VVA username and ask them to use the “forgot password” link […]
How to create student accounts in bulk
To create Virtual Virginia student accounts in bulk for K–12 instruction, follow the directions below. This process must be completed by the local school counselor or division coordinator via the Virtual Virginia student information system (SIS). Please ask your SIS data manager to provide you with a CSV file containing the information for your students based […]
How to deactivate a Parent/Guardian Auditor Account
Parent/guardian auditor accounts must be deactivated by Virtual Virginia. Please contact [email protected] for assistance.
How to deactivate staff accounts for a school (affiliation)
When school (affiliation) staff retire or are no longer associated with an affiliation, it is important to deactivate their accounts to protect sensitive student information. Counselors and school/division coordinators may deactivate mentor accounts by following the instructions below: Counselor and school/division coordinator accounts must be deactivated by Virtual Virginia. Please contact [email protected] for assistance.
How to enroll a student in a course
Ensure that all of the following have been created prior to any course enrollments: Remember that a student must already have an account in Genius SIS before that student can be enrolled in a course. Important: Do not enroll the same student in multiple terms for the same course (for example, enrolling a student J. Smith in the fall block, […]
How to generate a summary student attendance report
Mentors, counselors, and school/division coordinators of record can pull summary attendance reports by following these steps:
How to make a payment with a Parent/Guardian Auditor Account
To make an enrollment fee payment using your Parent Auditor Account, follow the instructions below:
How to request enrollment changes (start dates, meeting times, course withdrawals)
Schools/divisions may now request the following types of Virtual Virginia enrollment changes via the VVA student information system (SIS): Follow the instructions below to make enrollment change requests.
How to retrieve a student’s login credentials
To retrieve student login credentials: If you have questions or problems, please contact VVA Support at 866-650-0027 or [email protected]
How to retrieve course grades (grades K–5)
K–5 grade reports provide extensive details on student progress toward academic standards as well as an earned numerical grade for each core content area (Math, Reading, Writing/LA, Social Studies, Science, STEM). Interim progress reports will be emailed out to parents/guardians and counselors/division coordinators twice during each semester (in September, November, February, and April). The interim […]
How to retrieve mentor login IDs
To retrieve a mentor’s login ID in Genius SIS:
How to retrieve semester/quarter grades (grades 6–12)
For courses for grades 6–12, schools may pull grades at any time for local reporting with the understanding that the earned averages are cumulative and will continue to change during the term until the term end date. Interim grade reporting is equivalent to taking a snapshot of the grade on a given date during the […]
How to update a current mentor’s information
To update a current mentor’s information in Genius SIS: Note: If a mentor is no longer actively mentoring, please deactivate their mentor account. Follow the instructions above, and on the Edit Information page, click the Status dropdown selector and choose Inactive. This will deactivate and archive the mentor’s account. Do NOT use these steps to replace a previous mentor’s information with a […]